8.8 Help: Problems with Login and Password
Edumaps Tutorial Edumaps🧩 How was your account created?
🧩 Problems with registration?
🛠️ For admins:
Managing student and teacher accounts
- Admins can set the email and password for every student and teacher account in the list of all accounts.
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Typical admin support:
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- Correct an email address, e.g. after typos or a change of address.
- Reset a password when users have forgotten it or can no longer log in.
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Procedure for admins:
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- Open the account list.
- Select the affected user.
- Set the correct email and a new password (communicate via your school/organization).
- Inform the user about the changes.
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Where do I get the admin account?
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- For school licenses, the admin credentials were sent by email.
- For district licenses, your Medienzentrum holds the login data for your school.
- For state licenses, your school received the credentials by email (e.g. from the ministry of education).
2A
📧 Registered directly with email
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Which error message appears when logging in?
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⚙ direkt
2B
🔐 Login via single sign-on
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The single sign-on no longer works. Please choose the matching problem:
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⚙ sso
2C
👤 Account was created by the admin
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Which error message appears when logging in?
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⚙ admin
3A
🚫 Error: "User not found"
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The user account does not exist on this server.
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Possible causes:
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⚙ notfound
3B
🔑 Error: "Password not correct"
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The password is not accepted.
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Possible causes:
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⚙ pw
3C
♻️ Error: "A user with your email already exists"
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This error message only appears when using single sign-ons such as Edupool, VIDIS, IServ or Moin.
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A: First possibility: You already created an Edumaps account in the past, either by registering directly or by booking a course with your email address. An account with your email address therefore already exists and the single sign-on does not work.
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B: Second possibility: The single sign-on was used in the past and a user account was created with the transmitted email. Our server checks whether the transmitted identifier is already in use and which email is assigned to it. If the identifier was changed but the same email is still transmitted, the single sign-on does not work.
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Solution:
- In both cases, generate a new password on the password reset page. Then log in with this password. Afterwards, go to the single sign-on management page and activate the matching SSO.
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⚙ accountexist
3D
🔓 Forgot your password
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You forgot your password and can no longer log in.
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Solution:
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- Use the password reset page. You will receive a recovery link by email. ⚠️ This is only possible if a correct email address is stored for your account.
- After logging in, you can set a new password at any time on the change password page.
- If you have a student or teacher account and no email is stored, your admin can reset the password.
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⚙ vergessen
3E
📬 The confirmation email does not arrive
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The confirmation email for registration or an invitation does not reach you.
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Possible solutions:
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- Check your spam folder.
- Try an alternative email address from a different provider. If the email arrives there, your mail server is blocking our emails. Ask your mail administrator to put our domain on the whitelist.
- You can change your email address at any time under My account.
- For student and teacher accounts, the admin can change the email in the list of all accounts.
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⚙ nomail
3F
🆘 Login without SSO (fallback)
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If your single sign-on does not work, you can log in to Edumaps directly, independent of the SSO.
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Solution:
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- Generate a password for your email (the one stored with your SSO) on the password reset page.
- Log in with your email and password via the login page. An SSO is then no longer required.
- If no email is stored, your school admin can set a new email and password for you.
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Note on the error "The SSO server rejected it":
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The SSO configuration is faulty. As an admin, check all entered links for typos (e.g. in IServ) or contact your Medienzentrum or the SSO provider's support.
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Note on the error "Edupool without school number":
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Ask your Medienzentrum to enter the school number on the Edupool side. Until then, use the login with email and password.
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⚙ ssologin
4A
⌨️ Username or email was entered incorrectly
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Possible solutions:
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- Are the username or email spelled correctly? Check capitalization, spaces and typos.
- Log in with the email address stored for your account instead of the username. If no error or a different error appears, the account exists.
- Did you enter a wrong email when registering? Log in with your username and change the email under My account.
- Contact your admin. They can find your account in the user management and change your email and password there.
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⚙ falsch
4B
🌐 Check that you are on the right server
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- Edumaps runs on several servers with separate databases:
- Main server: www.edumaps.de
- Lower Saxony: nds.edumaps.de
- Hesse: he.edumaps.de
- NRW: nrw.edumaps.de
- Switzerland: www.edumaps.ch
- Edumaps runs on several servers with separate databases:
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- Check whether you are on the right server, as your account may only exist on one specific server. Try logging in on the server of your federal state.
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⚙ server
4C
🗑️ The account was deleted
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Possible causes:
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- You deleted the account yourself.
- The admin deleted the account.
- Your account was merged with another account.
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Note:
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A deleted account is permanently deleted for data protection reasons and cannot be restored.
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Solution:
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- Your admin can create a new account for you.
- If your account was merged with another account, use the credentials of the other account.
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⚙ deleted
4D
✏️ The email was changed by the admin
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Possible causes:
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- If you log in with your email and "User not found" appears, the admin may have changed your email.
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Solution:
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- Contact your admin. They can find your account in the user management and change your email and password there.
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⚙ emailchanged
4E
❌ The password was entered incorrectly
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Possible solutions:
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- Use the password reset page to generate a new password. ⚠️ This is only possible if a correct email address is stored for your account.
- Contact your admin. They can find your account in the user management and change your password there.
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⚙ pwwrong
4F
🔧 The password was changed by the admin
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Possible causes:
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- The admin may have changed your password.
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Solution:
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- Use the password reset page to generate a new password. ⚠️ This is only possible if a correct email address is stored for your account.
- Contact your admin. They can find your account in the user management and change your password there.
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⚙ pwchanged
❓ Nothing helped?
- If you could not solve your problem, write to us via the contact page.
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Please include:
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- The exact error message
- Your username or email address
- Browser and device
- The server you are using (www, nds, he, nrw or ch)
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This way we can help you as quickly as possible.
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⚙ kontakt