5️⃣ Merging Accounts
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5️⃣ Case 5: Merging Two Accounts
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You accidentally have two accounts, for example a self-registered basic account and a teacher account created by your school. There are two ways, depending on the account type:
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A) Teacher or student accounts of the same school
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The school admin can merge both accounts:
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- The school admin signs in and opens the page Merge accounts.
- There they choose the account to keep and the account to dissolve.
- All maps and uploads of the dissolved account move into the remaining account.
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B) Basic accounts (without a school)
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Merging is not possible here. Instead, transfer the maps as in Case 2:
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- Note all map links in the old account.
- Sign in with the new account, open each link, and choose "Copy map".
- All uploads are automatically copied into the new storage.
- Optional: delete the old account under My Account and then enter the email address in the new account.
- Alternatively, the school admin can invite the basic account to the school. The user then receives a confirmation link by email. After acceptance, the school admin can perform the merge.
- See also: FAQ: Merging duplicate accounts