Identifying duplicate accounts
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Typical signs
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A duplicate account probably exists if a user reports:
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- “My maps have disappeared.”
- “I’m logged in via SSO, but I can’t see anything anymore.”
- “I suddenly have a new empty account.”
- “I can’t find my old folders.”
- “My name appears twice in user management.”
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Check: Are there two similar accounts in user management with the same or a similar name?